Privacy Policy

Overview

This Privacy Policy explains how Kijorn ("Kijorn," "we," "us") collects, uses, stores, and shares information when you use our website, applications, and related services (the "Services"). If you do not agree with this Policy, please do not use the Services.

1. Data Collection

We may collect:

• Account data: name, email address, authentication identifiers, and profile details you provide when you register or update your account.
• Usage data: device type, browser, IP address, general location derived from IP, pages viewed, feature interactions, timestamps, and diagnostic events.
• Investigation inputs: search queries, uploaded documents or files you submit for analysis, and outputs generated for your workspace.
• Support & communications: messages you send to us, including email correspondence.
• Billing data: subscription status, payment method metadata (processed by our payment provider), and transaction records.

2. How Data is Used

We use information to:

• Provide, operate, maintain, and improve the Services.
• Authenticate users, secure accounts, and prevent fraud or abuse.
• Process subscriptions, invoices, and customer support requests.
• Analyze usage in aggregate to improve product performance and reliability.
• Send service-related notices and, where permitted, product updates.
• Comply with legal obligations and enforce our terms and policies.

3. Data Storage & Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security. We retain data only as long as needed for the purposes described in this Policy and as required by law.

4. Third-Party Services

We use trusted service providers to deliver the Services. Depending on your use, this may include:

• Clerkfor authentication, session management, and account security. Clerk's processing is subject to their terms and privacy notice.
• Stripe for payment processing and subscription billing. We do not store full payment card numbers on our servers; Stripe handles card data according to its policies.
• Sentry for error monitoring and performance diagnostics, which may include limited technical context when issues occur.

These providers access data only as needed to perform services on our behalf and are contractually obligated to protect it.

5. Data Retention

Investigation data is retained according to your plan tier: Starter and Preferred plans retain data for 90 days, Reserve and Business plans for 365 days, and Institutional / Government plans for the life of the contract (subject to your data processing addendum). After the retention period, all investigation data — entities, relationships, source records, and intelligence briefs — is permanently deleted within 30 days.

You may request immediate deletion of all your data at any time from Settings → Privacy → Delete account, or by emailing privacy@kijorn.com. Aggregated or de-identified telemetry may be retained without time limit. All retention periods are subject to backup rotation (≤ 35 days) and legal hold requirements that override customer deletion until the hold is lifted. For the authoritative legal text, see the Data Processing Agreement.

6. User Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information; object to or restrict certain processing; and withdraw consent where processing is consent-based. You may request data export or deletion through in-app settings where available, or by contacting us at privacy@kijorn.com. We will respond within a reasonable timeframe and as required by applicable law. You may also have the right to lodge a complaint with a supervisory authority.

7. Cookies

We and our partners may use cookies and similar technologies to remember preferences, keep you signed in, measure performance, and support security. You can control cookies through your browser settings; disabling certain cookies may limit functionality of the Services.

8. Children's Privacy

The Services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. If changes are material, we will provide additional notice as appropriate. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.

10. Contact

Privacy questions and requests: privacy@kijorn.com